Collections Specialist

Location: Boston, MA - full-time onsite for an introductory period, then transitions to a hybrid model (3 days in, 2 days out)

Position Overview:

We are seeking a detail-oriented Collections Specialist to join a growing team. In this role, you will be responsible for managing accounts receivable collections activities, reviewing and posting payments, resolving billing discrepancies, and ensuring timely follow-up on outstanding balances. The ideal candidate is organized, proactive, and comfortable communicating with clients, internal stakeholders, and external partners to support efficient cash flow management. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a collaborative and team-oriented environment.

Responsibilities:

• Review and post incoming payments accurately and timely.
• Research and resolve payment discrepancies, short pays, write-offs, and account issues.
• Follow up on overdue invoices through phone calls, emails, and written correspondence.
• Communicate with customers and internal departments to resolve outstanding balances and billing concerns.
• Collaborate with accounting, billing, and operations teams to ensure invoices are accurate and payments are appropriately applied.
• Maintain detailed records of collection activities and account status updates.
• Generate and distribute aging reports and other accounts receivable reporting.
• Monitor assigned accounts and escalate issues as necessary.
• Assist with process improvement initiatives and documentation of internal procedures.
• Provide excellent customer service while maintaining professional and positive relationships.

Qualifications:

• 2+ years of experience in collections, accounts receivable, billing, or a related accounting function.
• Strong attention to detail and accuracy in payment processing and account reconciliation.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience working with accounting, billing, or collections software preferred.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with the ability to build effective relationships.
• Ability to work independently while collaborating effectively with cross-functional teams.

Why Consider This Opportunity?:

• Competitive compensation and benefits package
• Hybrid work flexibility (where applicable)
• Collaborative and supportive team environment
• Opportunities for professional development and career growth
• Exposure to a variety of accounting, billing, and customer-facing responsibilities
• Stable organization with a focus on employee success and long-term career advancement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.